Customer Resource Center

Guides, forms and reference materials for iink customers. Download what you need, and feel free to share them with your team and your homeowners.

Everything here is free to download and share. We keep these documents up to date, so bookmark this page and send people the link rather than an attachment. That way they always get the latest version.

Jump to: Getting Started · Endorsements & Payouts · Forms & Templates · Training & Reference

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Getting Started

The basics of working with iink, for you and anyone new on your team.

PDF

Account Registration & Bank Account Setup

Step-by-step instructions for registering your iink account and connecting your bank account.

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Property Owner Cheat Sheet

A one-page quick reference for property owners using iink.

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Property Owner Cheat Sheet (Spanish)

The property owner quick reference, in Spanish.

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Resource Guide (Spanish)

iink's resource guide, in Spanish.

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iink Support Info

How to reach iink support when you have questions.

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Getting paid

Endorsements & Payouts

How claim checks move through iink, from endorsement to payout.

PDF

Check Submission Requirements

What iink needs to process a claim check.

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Clearing & Deposit Timelines

How long checks take to clear and when deposits arrive.

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Ready to use

Forms & Templates

Forms and templates you can fill out, print or send to your homeowners.

PDF

Identity Verification for Property Owners

What property owners need to verify their identity on iink.

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Contractor Bid Guidelines

Guidelines for preparing and submitting contractor bids.

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Keep handy

Training & Reference

Quick guides and reference sheets for training your staff.

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Invoice Guide: Credit Card Billing

How to read your iink invoice and how credit card billing works.

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Timeline Training Guide

A training guide to the iink claim payment timeline for your staff.

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