Privacy Policy

Last Updated: March 11, 2026

This Privacy Policy describes how IINK, Corp ("iink," "we," "us," or "our") collects, uses, discloses, and protects personal information when individuals visit or use our websites, applications, and related services (collectively, the "Services").

This Privacy Policy applies to consumers, homeowners, and other individual users of the Services unless a separate privacy notice or policy applies to a particular product, service, or business relationship.

If you are using the Services on behalf of a business customer, contractor, lender, adjuster, attorney, or other organization that has a separate agreement with iink, additional terms or notices may apply.

By accessing or using the Services, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We collect personal information that you provide directly to us, information collected automatically when you use the Services, and information we receive from third parties in connection with the services we provide.

1.1 Information You Provide to Us

Depending on how you interact with us, we may collect:

  • Name
  • Postal address
  • Email address
  • Telephone number
  • Account credentials and authentication information
  • Mortgage loan number
  • Insurance claim information
  • Payment-related information
  • Identity verification information
  • Government-issued identification information, where required
  • Social Security number or tax identification information, where required to provide services or comply with law
  • Communications you send to us
  • Any other information you choose to provide

1.2 Information Collected Automatically

When you use the Services, we may automatically collect certain information, including:

  • IP address
  • Browser type and settings
  • Device type, identifiers, and operating system
  • Referring and exit pages
  • Dates and times of access
  • Usage activity, clicks, pages viewed, and session information
  • Crash logs, diagnostics, and performance data
  • Cookie and similar technology data

1.3 Information From Other Sources

We may receive information about you from third parties, including:

  • Business customers using the iink platform
  • Contractors, adjusters, attorneys, inspectors, lenders, mortgage servicers, and insurance-related parties
  • Identity verification, fraud prevention, and compliance vendors
  • Payment processors and financial institutions
  • Analytics, security, and technology providers

2. How We Use Personal Information

We may use personal information to:

  • Provide, operate, maintain, and improve the Services
  • Create and manage accounts
  • Authenticate users and protect account security
  • Process insurance claim-related workflows, endorsements, payments, and related transactions
  • Communicate with you about your account, transactions, service updates, customer support, and administrative matters
  • Send one-time passcodes, security alerts, and service-related notifications
  • Monitor, prevent, investigate, and address fraud, abuse, security incidents, and unauthorized activity
  • Personalize and improve the user experience
  • Conduct analytics, troubleshooting, auditing, and quality assurance
  • Comply with legal, regulatory, contractual, and risk-management obligations
  • Enforce our terms, policies, and legal rights
  • Send marketing communications where permitted by law and subject to your choices

3. SMS Communications

If you provide your mobile phone number to iink, you consent to receive text messages related to your account and use of the Services. These messages may include:

  • One-time passcodes and authentication messages
  • Account security alerts
  • Service-related notifications
  • Insurance claim payment or transaction notifications
  • Customer support communications

Message frequency varies. Message and data rates may apply.

You can opt out of non-essential SMS messages at any time by replying STOP to a message. For help, contact us using the information in the "How to Contact Us" section below.

Your consent to receive text messages is not a condition of purchase. We only send SMS messages in accordance with applicable law and your permissions.

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. We may share mobile information with service providers that support our messaging, customer support, security, and platform operations solely to provide the Services and deliver communications on our behalf.

4. Cookies and Similar Technologies

We use cookies, pixels, local storage, log files, web beacons, and similar technologies to operate and improve the Services. These technologies help us:

  • Keep users signed in and enable core site functionality
  • Remember preferences and settings
  • Understand usage and performance
  • Secure the Services and detect abuse
  • Measure the effectiveness of content and communications

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Services.

5. Analytics and Advertising Technologies

We may use analytics providers and similar tools to understand how users interact with the Services, improve performance, and diagnose issues. These tools may collect information about your device, browsing activity, and interactions with the Services.

We do not use your mobile number or SMS consent for third-party marketing.

6. How We Share Personal Information

We may disclose personal information in the following circumstances:

6.1 Service Providers

We share information with vendors and service providers that perform services on our behalf, such as hosting, cloud storage, analytics, communications, customer support, fraud prevention, identity verification, payment processing, and security operations.

6.2 Parties Involved in Providing Services

We may share information with business customers and other parties involved in providing services or completing transactions, such as contractors, public adjusters, attorneys, inspectors, lenders, mortgage servicers, insurance carriers, and payment or banking partners.

6.3 Legal, Compliance, and Safety Reasons

We may disclose information where reasonably necessary to:

  • Comply with law, regulation, legal process, or lawful government request
  • Protect the rights, property, and safety of iink, our users, or others
  • Detect, investigate, and prevent fraud, money laundering, unauthorized transactions, security incidents, or other illegal or prohibited activity
  • Enforce our agreements and policies

6.4 Corporate Transactions

We may disclose information in connection with an actual or proposed merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar corporate transaction.

6.5 With Your Direction or Consent

We may disclose information to third parties when you direct us to do so or otherwise consent.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, complete transactions, maintain business and operational records, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

Retention periods may vary depending on the type of information, the nature of the relationship, and applicable legal requirements.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly of any unauthorized use of your account.

9. Your Choices and Rights

Subject to applicable law, you may have the right to request access to, correction of, deletion of, or information about our processing of your personal information.

You may also:

  • Update certain account information through the Services, where available
  • Opt out of marketing emails by using the unsubscribe link in those emails
  • Opt out of SMS messages by replying STOP, where applicable
  • Adjust cookie controls through your browser settings

We may need to verify your identity before processing certain requests.

10. California Privacy Disclosures

If you are a California resident, you may have additional rights under California law, including rights to know, delete, or correct certain personal information, subject to exceptions. You may also have the right to request information about certain disclosures of personal information for direct marketing purposes under California Civil Code section 1798.83.

To submit a privacy-related request, contact us using the information below.

11. Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Services.

12. Third-Party Links and Services

The Services may contain links to third-party websites, applications, or services that are not operated or controlled by iink. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

13. U.S. Processing

The Services are intended for use in the United States, and information may be collected, stored, and processed in the United States.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version and update the "Last Updated" date above. Your continued use of the Services after any update becomes effective indicates your acceptance of the updated Privacy Policy, to the extent permitted by law.

15. How to Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

IINK, Corp
400 N. Ashley Dr., Ste. 2600-D
Tampa, Florida 33602
Phone: 833-468-4465
Email: privacy@iink.com