Pulse Newsletter - July 2026

July 2026

What’s New & What Matters This Month

With property claim volume down across the industry, every claim you do handle carries more weight, which makes getting full value from the tools you already have more important than ever. This iink Pulse focuses on helping you do exactly that, with tips on making the most of your subscription, from pulling reporting to tracking your usage, plus the latest platform updates. We also break down what the newest property claims data means for your pipeline, spotlight Averill & Reaney Attorneys at Law, LLC and introduce Manny G from the iink Sales team.

Release updates

What's new in the product

Clearer Messaging for Unsupported Mortgage Companies:

When a check includes a supported mortgage but another mortgage company on it isn't yet supported, we now restate that clearly in the stakeholders section after submission, so you always know exactly where each party stands.

New

More Reliable Sign Button:

We resolved an issue where the sign button could be missing from the dashboard when a homeowner didn't sign or select "sign later" during submission. It now appears consistently so signatures never stall.

Tips of the month

Reporting Options

Track Claim History with Ease

Stay on top of your claims by exporting your history to a CSV File. It's a great way to get instant visibility into key timestamps for milestones like submission dates, signatures received, lender endorsements and check clearing dates.

Monitor Your Financial History in the iink Wallet

Keep your records organized by downloading a comprehensive CSV File of your Wallet transactions. It includes everything from historical transfers to lender fees and refunds in one actionable file.

Manage Your Subscription Like a Pro

You can easily manage your active subscription directly from the Usage and Billing page in your dashboard!

View your last 12 months of submissions
If your submission volume increases and you are in need to upgrade your Subscription contact your account manager by sending an email to success@iink.com to request plan upgrades.

Navigating Your Monthly Invoice

Accessing usage reports for additional submission fees

To view a breakdown of additional Lender Endorsement fees, just select the "Download" link embedded in your invoice statement.

Industry Insights

Why Claim Volume Is Falling, and Why What's Left Is More Complex

A new report from Verisk Property and Restoration Solutions points to a quieter reason behind falling claim counts: shifting policy language is putting more of each loss back on the policyholder. U.S. property claim volume fell 8.9% year over year in the first quarter of 2026 and ran about 13% below the five-year average, even as the cost of the average claim keeps climbing.

Read the full Verisk Q1 2026 property report

What's driving the trend:

Wider use of actual-cash-value-only provisions, which reduce what policyholders recover on a loss
Percentage-based deductibles becoming standard, so a homeowner might owe 2% of the home's value to repair even a modest water loss
Wind and hail deductibles applied far more consistently than in the past, leaving insureds to absorb more of each loss and file fewer claims
Severity still rising, with the average claim on track to rank among the highest on record

What this means for iink customers:

As policyholders shoulder more of each loss, they file fewer claims, so the ones that do move forward carry higher value and higher expectations.

Every claim that proceeds is worth more, making speed and full recovery non-negotiable
More complex, higher-dollar claims mean more documentation and more parties to coordinate
Transparent status keeps clients confident when the stakes on a single claim are high
Faster disbursement protects your margin when there are fewer claims to go around

iink customer spotlight

In their words

About your business and your role

Averill & Reaney is a law firm that represents homeowners and business owners in denied or underpaid property-insurance claims. I’m the firm’s Accounting Manager, and one of my responsibilities is processing insurance checks and helping our clients receive their settlement funds in an expedited and efficient manner. Andre serves as the firm’s Director of Business Development and Firm Administrator, so my role includes overseeing many of the operational processes that help our clients receive their insurance proceeds as efficiently as possible.

Biggest challenge before iink

Processing checks involving mortgage companies was incredibly labor-intensive. Every mortgage company seemed to have different requirements, and figuring out what paperwork was needed often required repeated phone calls, emails, and follow-ups. Mortgage companies can hold onto insurance proceeds for far too long, even though that money belongs to the client. Managing that process for multiple clients quickly became overwhelming for our team and took up a significant amount of time.

How iink changed your workflow

iink has made the process much more organized and manageable. It helps identify exactly what paperwork is required and gives us a clearer path for getting each check processed. Instead of spending hours calling mortgage companies, tracking down requirements, and following up repeatedly, I can rely on iink to help keep the process moving.

Biggest win since adopting iink

The biggest benefit has been saving time while helping our clients receive their money faster. It has reduced the administrative burden on me and allowed me to focus on other important accounting responsibilities. We also have more confidence that we are submitting the correct documentation the first time.

How customers and partners respond

Our clients appreciate having a more streamlined process and clearer guidance about what is needed from them. Many have already been through a long insurance claim or legal process, so they are understandably frustrated when a mortgage company creates another obstacle to accessing their funds. iink helps us make that final stage easier for them.

Considering iink? What to know

If you regularly process insurance checks involving mortgage companies, I would absolutely recommend considering iink. The traditional process requires an enormous amount of administrative work and follow-up. iink helps simplify that process, reduces the burden on your staff, and helps clients access their funds sooner.

The iink crew

Manny G.

SDR

What’s your role at iink, and what does a typical day look like?

As a Sales Development Representative (SDR), I identify, contact, and introduce iink to restoration professionals handling property and casualty (P&C) claims. A significant portion of my time is dedicated to ensuring that accurate information is entered for all prospects, contacts, leads, and companies

What’s something you enjoy most about working at iink?

Since the beginning of my tenure at iink, I have deeply appreciated witnessing our commitments to clients come to fruition. Although iink initially processed all checks without fees or mortgage company constraints, our core objective was to transform the industry. Through enhanced transparency and the implementation of electronic signatures, we have successfully established ourselves as a mature and prominent presence in the market.

What’s a recent moment where you felt proud to help a customer?

One that really stuck with me recently. I Our platform is designed to help clients elevate their business operations, and connecting with industry professionals who recognize the long-term value of partnering with iink is always rewarding. It feels especially gratifying when they re-engage—sometimes even two years later—to let us know they are ready to move forward.

What’s something customers might not realize about how iink works behind the scenes?

Attorneys, in particular, often do not realize that iink is a system they can utilize in accordance with Bar guidelines. While a trust account is not mandatory, it remains an option if they prefer. Additionally, all submitted files can be downloaded for their use in PDF format.

What’s one piece of advice you’d give customers to get the most out of iink?

When onboarding new clients, it is highly recommended to integrate iink into your discussions early in the process. Ensuring that the insured anticipates a call or an email from an iink associate significantly facilitates the advancement of the procedure.

Outside of work, what do you enjoy doing?

I have been fortunate to begin the construction of a residence in Mexico. While a hands-on, on-site approach is rewarding, it is highly demanding. Virtually all of my time outside of professional obligations is dedicated to visiting the site and overseeing the project.