Pulse Newsletter - May 2026

May 2026

What’s New & What Matters This Month

As property claims expectations for speed and transparency grow, organizations need efficient, low-friction workflows. This iink Pulse introduces our refreshed dashboard and an upcoming claim-centric check submission process designed to enhance usability and visibility.

We also feature tips for faster payments, insights on claims technology, a spotlight on Top Tier Public Adjusters and a look at The iink Crew.

Release updates

What's new in the product

This month:

We’ve launched a refreshed dashboard experience and are preparing new claim-centric workflow enhancements designed to improve visibility and efficiency. More details and previews below.

Improved

New Dashboard Experience

The new dashboard experience will soon be available to all customers, featuring a more streamlined and easier-to-navigate interface. Customers will also be able to see which mortgage company is associated with a check, providing greater visibility into checks with and without mortgage company involvement. A new in-platform banner will notify customers when the updated dashboard is available and provide the option to return to the Legacy Dashboard at any time.

Coming Soon

Claim-Centric Check Submission

Coming soon: a redesigned, claim-centric check submission experience built to improve visibility and workflow efficiency. The updated process begins with a claim number and introduces a more streamlined field order, enhanced claim-to-check visibility and a centralized view of claim activity, all designed to reduce manual entry and simplify submissions.

Tips of the month

Ensuring Timely Processing and Communication

Focus on Chat and Phone Assistance

For time-sensitive inquiries, utilize these channels for the speediest resolutions, as posted file messages generally receive a response within one business day.

Ensure High Image Quality

Poor image quality causes returns and delays. High-quality check images are vital for processing and compliance. Pro tip - avoid shadows and blurry photos.

Accelerate Endorsements

Send digital signature requests immediately to bypass the 24-hour review.

Leverage Real-Time Visibility

Monitor check status via the centralized platform to eliminate manual follow-ups.

Provide Complete Documentation

Ensure all claim documents are included. iink follows up within four business days of submission to the mortgage company.

Industry Insights

Technology and Transparency Continue Shaping the Property Claims Experience

Recent reporting from Claims Journal highlights how digital workflows, automation and improved communication tools are continuing to reshape the property claims process as customer expectations around speed and transparency increase.

https://www.claimsjournal.com/news/national/2026/05/08/337270.htm

What’s driving the shift:

Higher claim volumes and increased operational complexity
Greater demand for transparency and real-time communication
Growing adoption of automation and digital collaboration tools
Increased focus on reducing friction across multi-party workflows

What this means for iink customers:

iink is designed to help simplify and streamline the payment coordination process by improving visibility, reducing manual touchpoints and creating a more connected experience across stakeholders.

Centralized workflows that improve coordination
Real-time status visibility throughout the process
Reduced manual follow-up and communication gaps
Scalable operations without increasing administrative burden

iink customer spotlight

In their words

About your business and your role

At Top Tier, we’re committed to making the claims and payment process as smooth and efficient as possible for our clients and partners. As the Accounts Receivable Manager, I oversee check processing and work closely with both our team and external partners to ensure everything moves forward quickly and accurately.

Biggest challenge before iink

Before using iink, we faced several challenges—especially when it came to mortgage endorsements. The process was often lengthy and required a lot of back-and-forth communication. We also had to manage updates across multiple platforms for contractors, and splitting checks often came with additional fees and added complexity.

How iink changed your workflow

Since implementing iink, our workflow has become significantly more streamlined. Everything is now housed in one convenient platform, which has eliminated the need to spend hours on the phone with mortgage companies. The process is more organized, efficient, and much easier to manage from start to finish.

Biggest win since adopting iink

The biggest win for our team has been faster check processing and increased visibility. With iink, everyone on our team can easily track where a check is in the process, which improves communication and reduces delays.

How customers and partners respond

Our customers and contractors have responded very positively. They appreciate how easy iink is to use and how much smoother the overall process has become.

Considering iink? What to know

For anyone considering iink, I would say you’ll be surprised at just how much more efficient and organized your check processing can be. It’s made a noticeable difference for our team and the experience we provide to our clients."

The iink crew

Jaezel

Lender Support Specialist

What’s your role at iink, and what does a typical day look like?

I am a Lender Support Specialist for non-monitored claims. On a typical day, I review uploaded documents, get new files ready for signatures, and set up claim packages to send to mortgage companies. I also spend a lot of time calling mortgage companies to check on the status of insurance checks.

What’s something you enjoy most about working at iink?

I love working with the people here. I have a very supportive and understanding boss, and great coworkers.

What’s a recent moment where you felt proud to help a customer?

I helped a customer who had been waiting a very long time to get their insurance check signed by their mortgage company on their own. They were amazed by how quick and easy it was once iink took over. I made sure to do fast follow-ups and gave them regular updates so they always knew what was happening with their file.

What’s something customers might not realize about how iink works behind the scenes?

They might not know how much we speak up for them with mortgage companies. Sometimes we have to negotiate with them or explain why certain extra documents they are asking for aren't actually needed for a simple check. We also make sure we know each bank's specific rules so we can avoid delays. Plus, we follow a strict step-by-step process for every file to keep everything organized, up to date, and on schedule.

What’s one piece of advice you’d give customers to get the most out of iink?

Make sure to send us the most recent and correct insurance adjuster’s report or settlement letter. Most delays happen simply because documents are missing or out of date.

Outside of work, what do you enjoy doing?

Outside of work, I love spending time with my family and taking care of my cats.