Pulse Newsletter - April 2026

April 2026

What’s New & What Matters This Month

As claim volumes continue to rise and expectations for speed and transparency increase, having a reliable, secure, and efficient process in place is more important than ever.

April's iink Pulse covers account protection, recent platform enhancements for better workflows, and an analysis of industry-wide loss draft delays and their operational impact.

Release updates

What's new in the product

New

On-Demand Access to Your Usage

You can now view your monthly check submission usage at any time directly from the navigation menu, giving you real-time visibility into your activity.

Improved

Improved Messaging Experience

You’ll now see helpful, proactive updates in your messages such as confirmations when documents are uploaded—along with a cleaner, more readable layout so you can quickly understand what’s happening on each claim.

Clearer, More Trustworthy SMS Notifications

We’ve updated the language in our SMS messages when requesting check uploads to make them more clear and recognizable, helping reduce confusion and increase confidence when interacting with iink.

Standardized Document Uploads (PDF Only)

Scope of Loss documents are now limited to PDF format. This helps ensure consistency, reduces processing issues, and keeps submissions moving without delays.

These updates are designed to reduce confusion, improve communication, and keep your claims moving efficiently from submission to payout.

Tips of the month

Protecting Your Account and Your Payments

Ensure individual logins with MFA enabled

Each user should have their own login credentials with multi-factor authentication enabled. This helps protect your account and ensures all activity is traceable.

Connect only to secure networks

Avoid using public or unsecured Wi-Fi when accessing your account. When possible, use a trusted network or a VPN to reduce the risk of unauthorized access.

Verify payee and check details carefully

This protects actual money movement. Even with strong login security, simple input errors or manipulation here can cause real financial issues.

Use unique and strong passwords

Avoid reusing passwords across systems. A password manager can help keep things secure without adding friction.

Verify payee and check details carefully

Before submitting a draft, double-check names, amounts, and mortgage company information to prevent delays or misrouting.

Be cautious of unexpected outreach

iink will never ask for sensitive account information via email or unsolicited calls. If something feels off, reach out to our team directly.

Log out of shared or public devices

Especially important for teams working across multiple locations or devices.

If you ever notice unusual activity or have concerns, contact iink Support immediately. Early visibility is key to preventing issues from escalating.

Industry Insights

Loss Draft Delays Remain a Key Bottleneck

Recent data from J.D. Power shows that while parts of the claims process are getting faster, payment and settlement stages continue to lag, largely due to multi-party coordination and manual workflows.

Read the Full Report

What’s driving the delay:

Manual coordination between homeowners, servicers, and contractors
Documentation and inspection requirements before funds are released
Inconsistent processes across mortgage companies

What this means for iink customers:
iink is built to simplify this exact stage of the process by centralizing workflows, improving visibility, and reducing manual follow-up.

Faster payment cycle times with fewer touchpoints
Real-time visibility across all parties
Fewer errors through standardized workflows
Ability to scale without adding operational overhead

iink customer spotlight

In their words

About your business and your role

I run Cohen Public Adjusters, a multi‑state claims management and virtual adjusting firm. We handle everything from initial claim intake to supplements, mortgagee coordination, and final check disbursement. My role is to oversee the entire workflow, including compliance, communication, and ensuring payments and documents move smoothly among homeowners, contractors, carriers, and mortgage companies.

Biggest challenge before iink

Before iink, the biggest challenge was managing multi‑party checks. Mortgagee endorsements caused delays, homeowners were confused about the process, and we spent a huge amount of time chasing signatures, tracking physical checks, and updating everyone manually. It slowed down claims and created unnecessary friction for both our team and our clients.

How iink changed your workflow

iink streamlined the entire payment workflow. Instead of juggling emails, phone calls, and physical mail, everything is now digital, trackable, and centralized. We can see exactly where a check is in the process, communicate with all parties in one place, and move payments forward without the usual back‑and‑forth. It’s taken a major administrative burden off our team.

Biggest win since adopting iink

The biggest win is speed and transparency. Payments move faster, homeowners get automatic updates, and our team spends far less time on administrative tasks. It’s improved our turnaround time and freed us up to focus on resolving claims instead of babysitting paperwork.

How customers and partners respond

Homeowners love the clarity and the convenience. They appreciate being able to upload documents, track progress, and complete endorsements without mailing anything. Contractors like that payments move faster, and communication is centralized. Mortgage companies appreciate the clean, organized documentation. Overall, it reduces confusion and builds trust.

Considering iink? What to know

If you’re dealing with multi‑party checks or mortgagee endorsements, IInk is a game‑changer. It eliminates delays, reduces administrative headaches, and gives you full visibility into the payment process. It’s one of the few tools that genuinely improves both the customer experience and your internal workflow.

The iink crew

Lanz

Monitored Claims Specialist

What’s your role at iink, and what does a typical day look like?

I am a Monitored Claims Specialist at iink. My role is to help the customers process their claims faster. My typical day usually starts with checking and planning my workload then completing my tasks efficiently while staying connected with my team through online tools.

What’s something you enjoy most about working at iink?

What I enjoy most about working with iink is being surrounded by respectful and happy people which makes the environment less stressful.

What’s a recent moment where you felt proud to help a customer?

A recent moment where I felt proud to help a customer was when I was able to convince their mortgage company to electrically endorse their check. It saved a lot of time and they were able to start the repairs on their home without having to wait for the long claim process.

What’s something customers might not realize about how iink works behind the scenes?

Something customers might not realize is how sophisticated iink’s system is and the amount of effort and time each team member puts in behind the scenes. While it may sometimes seem like delays happen without reason, much of the time there are multiple teams working carefully to resolve the issue as quickly as possible.

What’s one piece of advice you’d give customers to get the most out of iink?

One piece of advice I would give customers is to fully explore all of our features and services. It could help them maximize the benefits, avoid common issues and get the best overall experience.

Outside of work, what do you enjoy doing?

I enjoy spending time relaxing (lots of sleep) and recharging through activities like playing my guitar and singing, Netflix, and spending time with family and friends.