iink Professional

Last Modified: 08/10/2021

1. Definitions

“Agreement” means this iink Professional Services Supplemental Terms and Conditions (“Terms”) and the General Terms and Conditions (“GTC”) found at https://iinktech.com/terms/general.

“Client’” means the party to whom an account is registered with iink.

“Customer” means the parties identified as the Customer when the Client places a Service Order under these Terms and as further defined in the GTC.

“iink” is iink Corp., a company duly organized and validly existing, located at 400 N. Ashley Dr. Ste. 2600-D, Tampa, Florida 33602

“Service Order” is defined as set forth in Section 2.

Terms not defined in these Now Service Terms shall have the meaning given to them in the GTC.

2. Professional Services

The iink Professional Service (“Professional Services”) consists of insurance check endorsement processing for all Clients and authorized parties to the insurance claim including mortgage companies. Insurance claim payment requests are also made to insurance carriers at the Client’s and Customer’s direction. Use of the iink Payments Service is included at no extra charge after the mortgage company has endorsed the check.

The Client will begin an order for the Professional Services (“Service Order”) by uploading required claim documents in the iink Portal when logged in at: https://app.iinktech.com and following the instructions provided therein. The Client can also submit new Service Orders via email to support@iinktech.com with the required information and documentation attached.

The Client will provide iink the relevant Client Customer Data, including Customer name, address, phone number, email address, insurance adjuster worksheet or scope of loss, and executed agreement between Client and Customer to perform services relating to Customer’s insurance claim, and additional documents as required by the mortgage company. As additionally set forth in the GTC, Client will provide and is responsible for providing Customer all required and necessary notices and disclosures with respect to Client’s collection, use, handling, and disclosure of Client Customer Data, including in order to provide Client Customer Data to iink. Client grants to iink (including its Affiliates and subcontractors) a nonexclusive right to use and process Client Customer Data solely for offering Customer the Professional Services or related services and to the extent necessary to provide and support the Professional Service.

Upon receiving a Client request for the Professional Service, iink will offer the Professional Service to Customer. Customer may agree to participate in the payment to the Client using the Professional Service by separately providing iink the relevant and requested information relating to its insurance claim and agreeing to certain terms and conditions. Any such information that Customer provides to iink shall be iink Customer Data. iink will provide payments to Client in connection with its services to Customer if Customer meets its respective Payments Service requirements. iink does not guarantee that Customer will agree to participate in the Professional Service or that Customer will meet the Professional Service requirements.

The Customer will be asked to complete a Mortgage Verification form (“Mortgage Verification”) via email and web link or phone request to provide and confirm mortgage company name, mortgage loan number, claim number, property address, mortgage payment history and last four digits of the Insured's (primary borrower) social security number. Mortgage Verifications may also be completed through an authorized third party provider during the process.

The Client verifies their agreement(s) with the Customer and has complete authority to enter into this an agreement with iink pursuant to these Terms. All information provided by the Client and Customer is hereby deemed complete and accurate. Any information provided by any party that is deemed incomplete and/or inaccurate by iink, or any party to the claim, will be the responsibility of the Client, Customer, and/or any authorized third party of the Client and Customer to obtain/update as requested by iink.

Service for each endorsement request will begin upon execution of iink third-party letter of authorization and disbursement authorization by theCustomer. For additional endorsement requests on an already-registered claim, service for each subsequent endorsement request will begin upon submission of the additional check details.

iink will refer third-party professional services to assist with insurance claim negotiations upon request. Use of these services will require a separate agreement of terms between Client, the Customer and/or the third-party, including an additional fee or service charge. Use of these services is entirely optional with the Client and Customer claiming full responsibility of determining the ultimate benefit of using the service.

3. Inactivity Notice

Endorsement requests that are registered with iink and become inactive after 30 days of being incomplete or without response from one or multiple payees will be suspended from iink’s standard servicing protocol until the Client, Customer, or authorized third-party provides information and/or documentation required to proceed with the endorsement processing. All parties will be notified of inactive endorsement requests after iink has made all reasonable efforts to make contact regarding missing and/or required information and/or documents.

4. Representations And Warranties

The Client and Customer confirms that they are not subject to any contractual commitments or legal obligations that would prevent the recovery of the fully endorsed insurance proceeds. The Customer further confirms that the subject property does not have any active, or pending, liens for any reason.

5. Privacy Notice

In addition the provisions provided in the Privacy Policy found at https://iinktech.com/terms/privacy the Client and Customer understand that the information provided will be used for purposes including, but not limited to; corresponding, verifying, processing, negotiating, endorsing, informing and collecting payment of insurance proceeds with, and between, all parties listed as payees on the insurance claim check, their affiliates, and/or any other authorized affiliates of iink. iink reserves the right to refuse service based on review of the information provided.

The Customer will be required to complete a separate Mortgage Verification process with iink pertinent to the endorsement and verification procedures of their mortgage company. Mortgage Verification information will only be shared with the Customer’s mortgage company.

6. Exclusion Of Warranty Of Services

iink makes no warranties, express or implied, pertaining to the Professional Services offered including, but not limited to; (a) Length of the endorsement process as demonstrated by the mortgage company, investor, or their affiliates whether in part or as a whole; (b) Accuracy of any third-party information provided to, and by, iink; (c) Claim checks needing to be re-issued due to expiration, inaccuracies or incorrect information for any reason; (d) Mortgage company or investor guidelines pursuant to monitoring the claim and endorsement; (e) Disbursements made, or not made, by the mortgage company due to claim monitoring investor guidelines or decisions; (f) services provided by any company or independent contractor that is a customer of iink; (g) services offered by an affiliate third-party or additional payee on the insurance claim check.

iink will not be held liable for any additional damages that may occur to the subject property during, or after, the claims and endorsement processes for any reason. Furthermore, iink will not be held liable for any hardships sustained by the Client or Customer during, or after, the claims and endorsement processes including, but not limited to, pain and suffering, personal loss, employment and/or business-related loss, or financial detriment.

7. Authority

Customer(s) have the authority to supersede executed authorizations between all parties which prohibits iink from continuing service. If this occurs, all parties will receive a suspension of Service notification. Any representations, statements, or other communications not written in the Agreement are agreed to be immaterial, not relied on by either party, and do not survive the execution of the Agreement.

8. Fees

The Client agrees to pay a processing fee to iink of 1.00% of the check amount(s) processed, with a minimum fee of $25 dollars per check, and a maximum fee charged of $150 dollars per check. In addition, the Client agrees to pay all postage charges involved with the endorsement Service provided. The standard shipping service provided is FedEx 2-day for $6.99 per label. Invoices are drafted upon the completion of service which is defined as mortgage company confirmation of any disbursements made in any amount. The Client and Customer agree that any fees paid to iink will be considered separate from the insurance proceeds as required by law.

iink is hereby authorized at any time and from time to time, to the fullest extent permitted by law, to set off and apply any and all deposits of Client (general or special, time or demand, provisional or final, in whatever currency) at any time held or otherwise accessible to iink against any of and all the fees, liabilities and obligations owing from Client to iink. The rights of iink under this Section are in addition to other rights and remedies (including other rights of setoff) which iink may have.

If in addition, the Client chooses to use the Funds NOW Service of iink in conjunction with the Processional Services, additional fees and terms will apply as set forth in https://iinktech.com/terms/now. Similarly, if the Client chooses to use the Payments Services of iink in conjunction with the Professional Services, additional fees and terms will apply as set forth in https://iinktech.com/terms/payments.

9. Billing

If the Client chooses to use the iink Payment Service in conjunction with the Professional Services, the processing fees will be automatically drafted from the Clients Avidia Account when funds are made available from their check deposit using the iink Payments Service. Invoices for any outstanding fees not automatically drafted will be generated for the previous calendar week and distributed on Friday of each month or next calendar business day. Invoices will be due, in full, with a net-15 or next calendar business day. Unpaid invoices will result in suspension of service and placed for further collection.

If the Client does not utilize the Payment Service, iink will invoice the Client the processing fees, and the Client will have thirty (30) days to pay the invoice.

Due to the time-sensitive nature of resolving these matters, and immediate implementation of expertise and/or resources being provided by iink pursuant to the services offered, the Client agrees that there is no right of rescission period included in this Agreement. Processing fees will be assessed regardless of how completion of services are achieved, by any party, including the Client and Customer.

10. Suspension Of Service

If a Client’s service is suspended for non-payment, the Client will not be able to submit any new Service Order requests or add-on any services to their active Service Order requests. Active Service Orders will be completed and invoiced as per standard servicing guidelines.

11. Cancellation Of Service

If a Client chooses to cancel a Service Order they may do so by submitting a written request to support@iinktech.com, their active Service Order will be completed and invoiced per standard servicing procedures. After the Customer has confirmed and agreed to the terms of the Service Order, the Service Order cannot be cancelled.

12. Changes To Terms

iink may make changes to these Terms from time to time in their sole discretion and will provide the Client notice of the change of Terms in accordance with the notice provisions in the General Terms and Conditions. Any changes made after a Service Order is requested will not apply to that Service Order.